Placing an order is simple and straightforward. If you need help use this step-by-step guide:

1. Browse the website
- Go to our website.
- Scroll through the pages and click on an item you like.

2. Choose your size
-On desktop: you'll find the size options on the right side of the product.
- On mobile: the size options appear below the product photos.
- Click on your size to select it.

3. Add the item to your cart
-Click the ‘Add to cart’ button to save the item and continue shopping.
- Want to buy it right away? Click ‘Buy with Shop Pay’ for express checkout.

4. Open your cart
-Click the cart icon to view your selected items.
- You’ll see each item with its size and price (VAT included).
- You can add a note to your order or enter a discount code if you have one.
- Click ‘Apply’ after entering your code.

5. Proceed to checkout
-Click the ‘Checkout’ button to move to the next step.

6. Fill in your details
- Enter your contact information, shipping address, and choose your shipping and payment methods.

7. Review your order
- On mobile: tap the ‘Show’ button next to ‘Order Summary’ to double-check your order.
- On desktop: your full order summary is shown on the right side of the screen.

8. Ready to place your order?
- Click the ‘Complete order’ button to finalize your purchase.

9. Order confirmation
- After payment, you’ll see a confirmation screen.
- This screen shows your order details again.
- You’ll also receive a confirmation email with all the information.

10. Done shopping?
- Click ‘Continue shopping’ to return to the homepage, or simply close your browser.

You can still cancel your order as long as it has not yet been shipped. The quickest way to do this is by calling our customer service. They can immediately check and change the status of your order.

Phone: +31857731037

We’re sorry to hear you’re unhappy with your order, but don’t worry, we’re here to help! If you have received a damaged or incorrect product, we will ensure that it is exchanged for the correct one free of charge.
Please contact our customer service as soon as possible at: info@zumo-international.com. We aim to respond to your complaint within 2 business days.

If you disagree with the solution or we are unable to resolve the issue together, you can submit your complaint to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP The Hague (www.sgc.nl).
You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).

This means that one or more of the items you ordered were out of stock in our central warehouse at the time of ordering.
To avoid unnecessary delays, the missing item will be shipped directly from one of our stores to you. This means you will receive multiple deliveries and thus also multiple Track & Trace codes.