Orders
Can I still cancel my order?
You can still cancel your order as long as it has not yet been shipped. The quickest way to do this is by calling our customer service. They can immediately check and change the status of your order.
Phone: +31857731037
I have a complaint about my order
We’re sorry to hear you’re unhappy with your order, but don’t worry, we’re here to help! If you have received a damaged or incorrect product, we will ensure that it is exchanged for the correct one free of charge.
Please contact our customer service as soon as possible at: [email protected]. We aim to respond to your complaint within 2 business days.
If you disagree with the solution or we are unable to resolve the issue together, you can submit your complaint to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP The Hague (www.sgc.nl).
You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
My order is on hold, what does that mean?
Your order has the status "on hold", which means that one or more items in your order were out of stock in our central warehouse at the time of ordering. One of the following actions will now be taken:
Option 1: Shipping from an external warehouse
The missing item will be shipped from one of our stores, so your order will be delivered in multiple parts. This also means you will receive multiple Track & Trace codes.
Option 2: Shipping the entire order
We will retrieve the missing item from one of our external warehouses. Once we receive this item in our central warehouse, we will complete your order and ship it the same day.
You will then receive the Track & Trace when your full order has been handed over to the courier.
Do you have any questions or need your items as soon as possible? Please contact our customer service.
Phone: +31857731037
E-mail: [email protected]
My order needs to come from an external warehouse, what does that mean?
This means that one or more of the items you ordered were out of stock in our central warehouse at the time of ordering.
To avoid unnecessary delays, the missing item will be shipped directly from one of our stores to you. This means you will receive multiple deliveries and thus also multiple Track & Trace codes.